Our Story – Satchel.

Our Story

Satchel is not your average store - it's a fusion of a studio and a retail space where we craft beautiful custom handbags and leather goods right in front of your eyes.

Our story began in 2006 when Elizabeth Seeger founded Satchel on Broughton Street in Savannah, Georgia. Originally, we carried accessories from other designers, but it wasn't long before Elizabeth's custom pieces started to take center stage. In 2009, Mahala Lewis Robyn joined the team and helped transform Satchel into a completely in-house brand. Today, we're a small but mighty team dedicated to maintaining the same friendly, small-town feel that drew us to Savannah in the first place.

In 2014, we moved to a new location at the corner of Bull & Liberty Streets in downtown Savannah. Our new space is designed with an open floor plan that allows you to watch our production team at work while you shop for ready-made goods. And if you don't see exactly what you're looking for, our Satchelettes are always ready to help you create a custom bag that's perfect for you. From choosing your leather to selecting your hardware, we'll work with you to bring your dream bag to life. Who knows, we might even name a new design after you!

At Satchel, we've been fortunate to experience significant growth over the years. As our demand for high-quality custom bags and leather goods increased, we outgrew our original production space. To continue meeting our customers' needs, we opened our sister company, Port City Sewing Factory, in 2017.

Port City Sewing Factory is a small-batch sewn goods manufacturing company that works closely with us to create new in-stock items regularly and batches of custom orders from time to time. Their skilled team is essential to ensuring that we always have beautiful products in our shop for you to browse and purchase.

Despite our growth, we're committed to maintaining the same small-town feel and friendly, personalized service that has always been at the heart of our business. Whether you're stopping by our flagship store in downtown Savannah or placing a custom order online, we're dedicated to making you feel like part of our family. So don't be surprised if you catch us sharing a family-style lunch or offering you a glass of bubbles while you browse our cozy, casual space. We can't wait to see you the next time you're in the neighborhood!

Based on 48 reviews
98%
(47)
2%
(1)
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Beautiful bag. Excellent quality.

UPDATE: After leaving my initial 1 star review, I was contacted by Satchel with an offer to remake my Pipers. The lengths Mary Kate went to make sure I was satisfied were very much appreciated. She sent photos of the remade pipers before shipping to make sure I was happy with the quality, spent extra time on the packing and presentation, shipped them out within 1 week and even followed up to make sure they arrived. It was a stark contrast to my initial experience but I am very happy with the final products I received.

Love the size of the clutch but was very disappointed with the quality/craftsmanship.

P
Pom Poms
Patricia

These Pom poms add character to the bags! They are great bag accents!

V
Boho Jill Tote
V.G. (California, United States)
Satisfaction:
Not the Best
It was FANTASTIC!
Find us: A friend or relative told me about you.
How have you shopped?: Online is my favorite way to shop.
Love my custom Jill!!

I ordered a custom Jill and it is perfect and Lovely and amazing!!

Satisfaction:
Not the Best
It was FANTASTIC!
Find us: Social Media
Social Media: Facebook
How have you shopped?: Online is my favorite way to shop.
Classic & stylish design

I am a backpack lover and the Sophie is the perfect balance for me. I love the customization that goes into every piece. With the front & back outside pockets, it makes your necessities easily accessible and secure. The hide on this one is phenomenal!

J
Small Alison Messenger
J.B. (Ohio, United States)
Satisfaction:
Not the Best
It was FANTASTIC!
Find us: Social Media
Social Media: Other
How have you shopped?: I've visited the shop
Classic fav!

Soft, beautiful embossed leather- sophisticated, timeless, and even better than expected. So many compliments received every time i carry this bag. Thank you!!

S
*Bi Fold Card Case*
S.P. (Ohio, United States)
Satisfaction:
Not the Best
It was FANTASTIC!
Find us: Social Media
Social Media: Facebook
How have you shopped?: Online is my favorite way to shop.
Very Useful Little Case!

I love my bi fold card cases! My colors are so pretty! I use one for IDs and the other for credit cards. I will definitely buy a couple more when you get colors in stock that will work for me. I love pinks and greens!

R
Bowtie Cuff
Rebecca

Love the cuff with silver detail

Perfect size wristlet. Love the fringe in the dark brown color I got

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